Last updated: 11th September 2026
These Terms and Conditions apply when you place an order through garphyttan.com, operated by Garphyttan Outdoor AB (“Website”) (“Garphyttan”) (“Garphyttan.com”), reg. no. 559489-6655. By completing a purchase on our website, you confirm that you have read and accepted these Terms in full, including our policies on privacy, cookies, and data handling.
To shop on garphyttan.com, you must be at least 18 years old. If you are under 18, you must have the permission of a legal guardian. Once an order has been confirmed by Garphyttan, a binding agreement is established between you as the customer and Garphyttan Outdoor AB.
All prices are displayed in SEK, NOK, DKK, or EUR, depending on your location, and include VAT. We reserve the right to update prices, product availability, descriptions, and technical specifications at any time. We also reserve the right for potential errors in text, imagery, stock status, or pricing, and for deviations in color representation due to lighting or screen settings.
When you place an order, you will receive an automated confirmation by email containing all relevant order details. Please check this email to ensure everything is correct. Save your confirmation as it may be needed for any contact with customer service. While we do our best to keep stock information updated, we reserve the right to cancel or adjust an order if an item is out of stock or has been discontinued.
We aim to dispatch all orders as quickly as possible from our central warehouse in southern Sweden. Products shown as in stock are normally available for immediate dispatch. Orders are shipped via DSV and UPS, and delivery times vary by destination.
Estimated delivery times are 2–4 business days within Sweden and 3–6 business days within the EU and Norway. Orders placed during weekends, public holidays or peak periods such as Black Friday may require additional processing time.
We offer free shipping on orders over 1500 SEK / 1500 NOK / 1500 DKK / 150 EUR. Orders below these thresholds will incur a shipping fee displayed at checkout.
All orders are traceable and must be collected within the carrier’s specified timeframe. If a parcel is not collected and is returned to us, we reserve the right to deduct a fee of 300 SEK / 300 NOK / 300 DKK / 30 EUR from your refund to cover shipping, return shipping and handling costs.
Upon delivery, please inspect your order and verify that the contents are correct. If anything is missing, incorrect or damaged, contact us as soon as possible. Shipping damage must be reported to the carrier at the time of delivery whenever possible.
Read more about Shipping & Returns here.
We offer a 30-day return and withdrawal period. You have the right to withdraw from your purchase within 30 days of receiving your order.
To exercise your right of withdrawal, you may use our online withdrawal form available here. Alternatively, you may contact our customer service directly.
To return an item, use the return form included in your package. If you use our prepaid return label, simply drop off the parcel at your nearest drop-off point. A return fee will be deducted from your refund:
Exchanges are free. No return fee applies when exchanging an item.
Returned items must be in their original condition. You may handle and try on the product to the extent necessary to determine its characteristics, functions and fit. If an item shows signs of use beyond what is necessary for this purpose, Garphyttan reserves the right to deduct an amount corresponding to the reduced value of the product.
If you return your entire order, we will refund the full order value, including the original standard shipping cost, minus any applicable return fee. Additional costs for express or other upgraded shipping options are non-refundable. For partial returns, any original shipping cost paid is not refunded.
Refunds are issued to the original payment method and may take up to 14 business days after your return has been processed.
Promotional Offers (e.g. “3 for 2”)
For purchases made under a promotional offer such as “3 for 2”, the promotion only applies if all items included in the offer are kept. If one or more items are returned, the promotion will no longer apply and the remaining items will be charged at their regular price.
Promotional Offers with a Free Item (e.g. “Free Gift”)
For purchases made under a promotional offer that includes a free item, the promotion only applies if the order meets the required threshold. If one or more items are returned and the order value falls below the required threshold, the promotional item must be returned or its value will be deducted from the refund.
Read more about Shipping & Returns here.
We do not process exchanges directly. If you want to change the size, colour or model, simply return the item and place a new order.
Exchanges are free. No return fee applies when exchanging an item. If you pay a shipping fee when placing your new order, we’ll refund it when we process your return.
Read more about Exchanges here.
As a consumer, you have the right to make a complaint about a defective product within three years of receiving it. A complaint must be made within a reasonable time after you discovered, or should have discovered, the issue. A complaint made within two months of discovering the issue is always considered to have been made within a reasonable time.
The right to make a complaint applies to defects for which Garphyttan is responsible under applicable consumer protection legislation and does not cover normal wear and tear or damage caused by improper use.
If you wish to make a complaint, please contact our customer service before returning the item.
For approved complaints or incorrect deliveries, we will cover the return shipping cost, provided you use our prepaid return label. If the goods are damaged during transport, please contact us as soon as possible. Where possible, visible transport damage should also be reported to the carrier upon delivery.
We follow the recommendations of the Swedish National Board for Consumer Disputes (ARN) in the event of a dispute.
We work with Walley Checkout to offer flexible and secure payment options in Sweden, Norway, Finland and Denmark. Available payment methods may include card, direct bank transfer, invoice, installment payment and local payment methods such as Swish, Vipps and MobilePay, depending on your market and the options available at the time of purchase.
For invoice and installment payments, the goods are delivered before payment is due. You must be at least 18 years old and provide the information required at checkout. A credit check may be performed in connection with invoice or installment purchases.
Invoice and installment payments are administered by Walley. Payment terms, due dates and any applicable fees are presented in connection with the payment and on the invoice. Late or missed payments may result in reminder fees and interest on arrears in accordance with the applicable payment terms.
You can view and pay all your Walley invoices at my.walley.se.
For full terms and conditions for invoice and installment payments, please see Walley’s Terms & Conditions:
Customers in Germany currently have access to card payments only. In other European countries, payments are handled via Stripe, which supports major card types including Visa, Mastercard and American Express.
Business purchases via invoice
In cooperation with Walley, we offer invoice and installment payment options for businesses in Sweden, Norway, Denmark, and Finland. This means you will receive your goods before making a payment. The invoice due date may vary and will be clearly stated on the invoice sent to your company.
We offer:
Standard invoice – Receive an invoice with each purchase.
Monthly summary invoice – All purchases made during a calendar month are combined into a single invoice, sent the following month.
Installment payment – Split your payment over time, with details provided by Walley after checkout.
To use a business payment method, select “Company” at checkout and enter your organization number. Available payment and shipping methods, applicable fees and payment terms are shown at checkout before you confirm your order.
Invoices and installment payments are administered by Walley. It is the customer’s responsibility to ensure that the information provided at checkout is correct and to pay the invoice by the stated due date. Late or missed payments may result in reminder fees and interest on arrears in accordance with the applicable payment terms.
For full terms and conditions for business invoice payments, please see Walley’s Terms & Conditions for business purchases:
For questions about an existing invoice or payment, please visit walley.se or contact their customer service.
Garphyttan Outdoor AB processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Swedish data protection legislation.
When you place an order, we process the personal data necessary to fulfil your order, process payment, arrange delivery and provide customer service.
We never send unsolicited messages. As a customer, you may receive emails or text messages related to your order, delivery, or payment. If you have chosen to subscribe to our newsletter, you may receive offers and updates. You can unsubscribe from marketing messages at any time using the link provided in each message.
We use cookies to improve website functionality, navigation, and the user experience. Cookies are small text files stored on your device. Some cookies are temporary, while others remain on your device until deleted. If you prefer not to accept cookies, you can disable them in your browser settings. More information about cookies and your rights can be found on the Swedish Post and Telecom Authority’s website at www.pts.se.
Garphyttan is not liable for failure to fulfill obligations in cases of force majeure, including but not limited to war, natural disasters, pandemics, strikes, government decisions, delivery failures by suppliers, or other events outside of our control that could not reasonably have been foreseen.
In the event of a dispute, we aim to resolve the matter directly with you. If we are unable to reach an agreement, you may refer the dispute to the Swedish National Board for Consumer Disputes (ARN).
We follow ARN’s recommendations.
We reserve the right for local variations, typographical errors, and discrepancies in stock levels. This includes errors in product descriptions, pricing, availability, or other content presented on the website.
Garphyttan Outdoor AB
Org. no. 559489-6655
Box 253, 533 23 Götene, Sweden
Registered office: Götene
Email: customercare@garphyttan.com
If you have any questions about these terms or need help with an order, please don’t hesitate to contact us at customercare@garphyttan.com. You can also find answers to common questions in our FAQ section.
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