Fast shipping from Sweden 
Free size exchanges 
Rated 4.5/5 by 8000+ customers Fast shipping from Sweden Free size exchanges Rated 4.5/5 by 8000+ customers Looking for answers? You’re in the right place!
Find answers to our most common questions about shipping, returns, payments, sizing, product care and more.
Psst… did you know we offer free shipping on orders over €150 and 30-day returns?
Quick navigation
Shipping & Delivery 🚚
Returns & Refunds ↩️
Payment & Orders 💳
Product & Sizing 👕
Warranty & Care 🛠
Contact & Support ✉️
We normally ship your order within 1–2 business days. During public holidays or busy promotional periods, processing times may be slightly longer.
Delivery times vary by destination:
Orders are processed Monday–Friday. Orders placed during weekends, public holidays or peak periods may require additional processing time.
We currently ship within Sweden, to Norway and to selected EU countries, including:
Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, the Netherlands, Poland, Spain and more.
Available shipping destinations are shown at checkout, and we’re continuously working to expand the countries we ship to.
We offer free shipping on orders above the following thresholds:
Any applicable duties or taxes will be displayed at checkout.
We process orders as quickly as possible. If your order has not yet been processed, we may still be able to cancel or make changes to it.
Please contact our Customer Service team as soon as possible at customercare@garphyttan.com
Yes. Once your order has been shipped, you’ll receive tracking information so you can follow your delivery. Depending on the destination, tracking information may be sent by Garphyttan or directly by the carrier.
Delivery times are estimates, and occasional delays may occur due to carriers, customs or periods of high demand.
If your order is significantly delayed, please contact our Customer Service team and we’ll be happy to help.
If a parcel is not collected and is returned to us, we reserve the right to charge a fee to cover shipping and handling costs. The fee is 300 SEK / 300 NOK / 300 DKK / €30, depending on your market.
If your parcel has already been returned to us and you still want your order, please contact our Customer Service team.
🇸🇪 Swedish customers:
Use the prepaid return label included in your parcel. Pack the item(s) you wish to return and drop off the parcel at your nearest DSV service point.
🇳🇴🇩🇰🇫🇮🇪🇺 International customers:
Contact our Customer Service team at customercare@garphyttan.com and we will assist you with the return process.
Returned items must be unused and have the original tags attached.
Return the item you wish to exchange and place a new order for the size or colour you want. You don’t need to wait for us to receive your return before placing your new order.
All exchanges are free. No return fee applies when exchanging an item. If you pay a shipping fee when placing your new order, we’ll refund it when we process your return.
If your original order was part of a promotion, such as 3 for 2, we’ll make sure the applicable offer is correctly reflected when processing your exchange.
Return fees are deducted from your refund:
If you return your entire order, the original standard shipping cost will be refunded.
Exchanges are free. If you’re returning an item as part of an exchange, no return fee will be charged.
Once your return has been received by our warehouse, please allow up to 14 business days for it to be processed and refunded.
Refunds are issued to your original payment method. If you return your entire order, the original standard shipping cost will be refunded. For partial returns, any original shipping cost paid is not refunded.
If you return one or more items purchased as part of a bundle offer, such as “3 for 2”, the promotion will be adjusted based on the items you keep.
Any items no longer covered by the offer will be charged at their regular price, and the difference will be deducted from your refund.
If your return brings the order value below the threshold required for a free gift or promotional item, the offer will no longer apply.
The promotional item must then be returned. If you choose to keep it, its value will be deducted from your refund.
Yes. Sale and promotional items can be returned or exchanged under the same conditions as regular-priced items.
If you wish to exercise your right of withdrawal, please use our dedicated Right of Withdrawal page and online form.
You have the right to withdraw from your purchase within 30 days of receiving your order. You may handle and try on the item to the extent necessary to determine its characteristics, functions and fit. If the item has been used beyond what is necessary for this purpose, a deduction may be made for any reduction in value.
We accept major payment methods including card payments, Walley invoice and installment payments, as well as local payment options such as Swish, Vipps and MobilePay. Available payment methods vary by country and will be shown at checkout.
You can view and pay all your Walley invoices at my.walley.se or in the Walley app for iOS and Android.
If you’re returning an item, we recommend pausing your invoice while your return is being processed to avoid any late fees.
Late or missed payments may result in additional fees and interest in accordance with Walley’s payment terms.
Yes. In supported markets, you can select “Company” at checkout and enter your organization number. Available payment methods, including invoice and installment options through Walley, may vary by country and will be shown at checkout.
Our clothing is designed for movement, durability and layering, but the fit varies between styles. Check the product description and size guide for more information about the fit of each product.
You can also check customer reviews for additional guidance.
Each product page includes a size guide to help you find the right size.
You can also check the model measurements and size information in the product images, as well as customer reviews for additional guidance.
If you’re between sizes, consider how you plan to wear the garment. Choose the larger size if you prefer a more relaxed fit or want extra room for layering, and the smaller size if you prefer a closer fit.
Always check the size guide on the product page, as fit can vary between styles.
Our garments are produced in carefully selected factories in China, Bangladesh and Pakistan.
We work closely with our production partners to ensure high quality and good working conditions.
We focus on making durable products that are designed to be used for a long time. For us, longevity is an important part of reducing unnecessary consumption.
We carefully consider materials, construction and functionality when developing our products, with the aim of creating clothing that can be worn season after season.
If your item is defective or has broken during normal use, please contact our Customer Service team with your order details, a description of the issue and photos showing the defect or damage. We’ll review your case and help you with the next steps.
Normal wear and tear from regular use is generally not covered by our warranty. The exception is our socks, which are covered by our Lifetime Guarantee.
If you believe your product has a manufacturing defect or has failed unexpectedly during normal use, please contact our Customer Service team and we’ll be happy to review it.
Yes. Our hiking socks are covered by our Lifetime Guarantee, which goes beyond our standard warranty. If they wear out through normal use, we’ll replace them.
Contact our Customer Service team with your order details and photos of the socks, and we’ll help you with a replacement.
Some of our garments can be treated with wax to improve water resistance and help protect the fabric from wear.
For step-by-step instructions and information about which garments can be waxed, see our Wax Guide →
Care instructions vary by product, so always check the care label before washing. In general, avoid fabric softener and wash at low temperatures to help preserve the garment’s performance and durability.
We also recommend washing only when necessary. Often, airing out the garment is enough, while smaller stains can be spot-cleaned with a damp cloth or sponge.
Our Customer Service team is happy to help.
Email: customercare@garphyttan.com
Phone: +46 (0) 511–44 13 71
Monday–Friday, 10:00–15:00, except on public holidays.
For complete information about purchases, payments, returns and your rights as a customer, please see our Terms & Conditions.
@garphyttanoriginal
