Shipping & Returns | Garphyttan Outdoor

Shipping and Returns

Everything you need to know about shipping, delivery, returns and refunds. Choose a section below to quickly find the information you need.

Shipping & Delivery ↓
Returns & Exchanges ↓

Shipping and Delivery

Orders to Sweden are normally delivered within 2–4 business days. For other destinations, delivery usually takes 3–6 business days. All orders are shipped from our warehouse in Sweden, with free shipping available above the thresholds below.

Shipping Costs & Free Shipping

We offer free shipping on orders above the thresholds below:

Destination

Shipping

Free shipping over

🇸🇪 Sweden

60 SEK

1500 SEK

🇳🇴 Norway

100 NOK

1500 NOK

🇩🇰 Denmark

70 DKK

1500 DKK

🇫🇮 Finland & EU

10€

150€

Any applicable duties or taxes will be displayed at checkout.

Where We Ship

We currently ship within Sweden, to Norway and to selected EU countries, including:

Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, the Netherlands, Poland, Spain and more.

Available shipping destinations are shown at checkout, and we’re continuously working to expand the countries we ship to.

Delivery Times

We aim to dispatch all orders as quickly as possible from our warehouse in Sweden. Orders are processed Monday–Friday.

Destination

Delivery Method

Estimated Delivery

🇸🇪 Sweden

DSV Pick-up Point

2-4 business days

🇳🇴 Norway

UPS Pick-up Point

4-6 business days

🇩🇰 Denmark

UPS Pick-up Point

3-6 business days

🇫🇮 Finland & EU

UPS Pick-up Point

3-6 business days

Orders placed during weekends, public holidays or peak periods may require additional processing time.

Tracking & Collection

Once your order has been shipped, you’ll receive tracking information so you can follow your delivery.

Your parcel must be collected within the carrier’s specified timeframe. If an uncollected parcel is returned to us, a handling fee of 300 SEK / 300 NOK / 300 DKK / €30 will be deducted from your refund.

Check Your Delivery

Please check your order when you receive it. If anything is missing, incorrect or damaged, contact our Customer Service team as soon as possible. Any shipping damage should also be reported to the carrier at the time of delivery whenever possible.

Returns and Exchanges

Want to exchange a size or colour?

Return the item you wish to exchange and place a new order for the size or colour you want. You don’t need to wait for us to receive your return before placing your new order.

How to Return an Item

Swedish customers
Use the prepaid return label included in your parcel. Pack the item(s) you wish to return and drop off the parcel at your nearest DSV service point.

Customers in Norway, Denmark, Finland & the EU
Contact our Customer Service at customercare@garphyttan.com to request a return label.

Paid with Walley?
If you paid using a Walley invoice, we recommend pausing your invoice in the Walley app before returning your item(s) to avoid any late fees while your return is being processed.

How Exchanges Work

Return the item you want to exchange using the return instructions above.
Place a new order for the size or colour you want. You don’t need to wait for us to receive your return. Exchanges are free. No return fee applies when exchanging an item. If you pay a shipping fee when placing your new order, we’ll refund it when we process your return.
We process your return once it reaches our warehouse and refund the returned item(s).
We adjust any applicable promotion from your original purchase. If your order was part of a promotion such as 3 for 2, we’ll make sure the applicable offer is correctly reflected when processing your exchange.

Returns & Refunds

Return period

We accept returns of unworn items with original tags attached within 30 days of delivery, regardless of your location.

Return fees

Return fees are deducted from your refund:

🇸🇪 Sweden: 75 SEK
🇳🇴 Norway: 100 NOK
🇩🇰 Denmark: 55 DKK
🇫🇮 Finland & EU: 10€

Refunds

Once your return has been received by our warehouse, please allow up to 14 business days for it to be processed and refunded. Refunds are issued to your original payment method.

Refunds via Walley

If you paid using Walley, you may need to register a payout account before receiving your refund. This only needs to be done once and can be completed in the Walley app or web portal.

Original shipping costs

If you return your entire order, we’ll refund the original standard shipping cost. Additional costs for express or other upgraded shipping options are non-refundable.

Promotions & Special Offers

Bundle offer returns

If you return one or more items purchased as part of a bundle offer such as “3 for 2”, the promotion will no longer apply. The items you keep will be charged at their regular price.

Orders with promotional gifts

If you return one or more items and the order value falls below the required threshold, the promotional offer will no longer apply. The promotional item must then be returned or its value will be deducted from your refund.

Right of Withdrawal

You have the right to withdraw from your purchase within 30 days of receiving your order, provided the items are unused and returned in their original condition.

For more information and to exercise your right of withdrawal, visit our Right of Withdrawal page →